Hubby and One Valenzuela tried to squeeze in a date before
February ends. So off they went to SM North EDSA on a Sunday afternoon. Hubby
bought a pair of rubber shoes to replace his worn out one. He also asked
One Valenzuela to buy what she wants.
“Well, I need a pair
of jeans”, she said.
They went to the ladies’ section and a line of branded of
jeans is in full view. Hubby stopped by Wrangler and asked her to fit what she like. Wrangler jeans are known for being among the top brands when it comes to
jeans and pants. She does not usually buy jeans which go beyond the one thousand
mark. But, hey, it is the month of love and hubby’s splurging on her. Ay, she feels like a queen!
They bought a gray pair of jeans named Tina at Php1,399. It is her first pair of Wrangler jeans.
The next day, One Valenzuela wore her Tina jeans. Just after her teaching
stint, she went to the comfort room. As she was trying to take hold of the jean’s
button, she felt that it was missing. She immediately went to Wrangler in SM North
EDSA’s Department store section and told them about the incident. One Valenzuela also
reported it on their Facebook page.
Maricar, a Wrangler representative, contacted One Valenzuela via mobile
phone and she apologized about the incident. Maricar asked if One Valenzuela can drop her Tina
pants at their store in Trinoma which she did. After a few days, Wrangler sent her my jeans along with a token and a letter via LBC. The letter, which came with a red
ribbon, said that they “are taking the necessary steps to ascertain that all
our products will always be of best quality and that such incidents will not
happen again”.
Wrangler Tina Jeans: got my pair back via LBC |
New button is intact |
Here's their letter: One Valenzuela felt Wrangler's sincerity. |
Reading Wrangler's letter |
Wrangler token: a key chain made of leather |
Realization: Some may think that One Valenzuela can easily replace the
button by bringing her pants to a local sewer. But she thinks that by reporting the
incident to the company, the customer is helping them improve their products.
Special thanks to Maricar for her utmost assistance. :)
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Valenzuelanos, you may visit the Wrangler store at Trinoma.
From Malinta, ride a bus going to Alabang/Cubao/Ayala. Go down at MRT North Avenue Station. Trinoma is just near SM
North EDSA. The fare will cost you Php25.00 (AC bus).
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